AI Developer / Software Engineer

Description

Role Purpose

The AI Developer / Software Engineer helps evolve Omilia’s Drive-Thru Voice AI solution for Quick Serve Restaurants. The role works across the whole product — engineering and AI/LLM development, conversation analysis, and customer work — on a live system used at scale in thousands of restaurants. The balance across these areas shifts with project needs.

Accountabilities

• Engineering — Build features, fix bugs, test and deploy releases, and integrate with client systems.
• AI/LLM — Prototype AI features, fine-tune LLMs for voice ordering, and turn them into production solutions.
• Conversation analysis — Review real dialogs, assess performance, and identify improvement opportunities.
• Customer work — Gather business requirements and build the application logic to meet them.

Key Responsibilities

• Build product features and fix bugs for the Drive-Thru Voice AI solution, including testing and deploying releases.
• Integrate with client systems as required for assigned work.
• Prototype AI features and fine-tune LLMs for voice ordering, turning promising prototypes into production solutions.
• Review real drive-thru dialogs, assess performance, and identify opportunities to improve accuracy and user experience.
• Work with customers and internal stakeholders to gather business requirements and implement the application logic that meets them.
• Shift effort across engineering, AI/LLM, conversation analysis, and customer work as project needs change.
• Communicate clearly in English in both technical and customer-facing contexts, and deliver within demanding deadlines.