Associate QA Consultant, Amazon Connect

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Associate QA Consultant, Amazon Connect in Remote new

NeuraFlash, Part of Accenture
Full time
Email

Remote
11/04/2026
Report

India

Responsibilities

Test Amazon Connect contact flows, queues, routing, agent workflows, IVR journeys, telephony functions, and voice and digital channels.
Perform basic testing of AWS services, APIs, integrations, data mapping, error handling, and cross-system issues.
Test Salesforce Service Cloud Voice integrations, CTI, screen pops, Voice Call records, Omni-Channel, Amazon Connect Chat, and other omnichannel journeys.
Create and execute test scenarios and cases; prepare test data; log, track, and retest defects; and participate in defect triage.
Support system integration testing, regression testing, user acceptance testing, release readiness, automation testing, and performance/load testing.

Requirements

Require 1–2 years of QA/testing experience or a minimum of 6 months of paid QA internship experience.
Strong understanding of functional, regression, integration, and end-to-end testing fundamentals.
Basic knowledge of test case creation, test execution, defect management, QA processes, APIs, and cloud concepts, preferably AWS.
Hands-on exposure to Postman or similar API testing tools.
Ability to understand business requirements, convert them into test scenarios, troubleshoot issues across systems, and communicate and document findings effectively.
Preferred experience includes Amazon Connect or other contact center platforms, IVR and telephony, Salesforce or Service Cloud, Jira, TestRail, QMetry, Zephyr, SQL, QA automation, scripting, voice testing tools, and generative AI or chatbot testing.

Benefits

Remote and in-person work options are available through the Massachusetts headquarters, regional hubs, and remote work.
Certain roles may require up to 25% travel.
Flexible scheduling and a collaborative, feedback-oriented work culture are offered.

NeuraFlash, Part of Accenture

NeuraFlash, a division of Accenture, delivers cutting‑edge AI and machine‑learning solutions that accelerate digital transformation for enterprises worldwide. By integrating advanced neural network technologies with Accenture’s industry expertise, NeuraFlash empowers clients to unlock insights, o...

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