Automation Engineer (Starlink Customer Experience)

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Automation Engineer (Starlink Customer Experience) in USA new

SpaceX
Full time
Email

USA
11/13/2026
Report

Redmond, WA

Responsibilities

Build and maintain automation to support Starlink customer growth, new market launches, and customer experience improvements.
Develop alerts and monitoring for automation systems and report automation health and performance metrics.
Manage automation requests and stakeholders in a scalable manner.
Partner with engineering and business teams to migrate automation to website-integrated solutions when appropriate.
Design measurable experiments and maintain high-quality technical documentation.
Collaborate with customer experience leads, workforce planners, and operators to automate solutions for support challenges.
Provide quantitative and qualitative updates on automation performance and opportunities to SpaceX leadership.

Requirements

Bachelor’s degree in engineering, mathematics, economics, or another STEM discipline.
At least 1 year of experience in engineering, software, data analytics, venture capital, management consulting, or technology-company operations/product management.
At least 3 years of experience with Python.
Expertise in SQL and Python and understanding of database structures, query optimization, and ETL development.
Demonstrated automation experience with tools or languages such as VBA, Python, or C#.
Preferred qualifications include a master’s degree in business or a STEM field and experience in a startup, consulting, technology, or other high-growth environment.
Strong project management, prioritization, communication, and cross-functional relationship-building skills.

Benefits

Base salary range is $100,000.00-$135,000.00 for Level 1 and $115,000.00-$165,000.00 for Level 2, with possible stock or long-term cash awards, discretionary bonuses, and employee stock purchase plan participation.
Benefits include medical, vision, dental, 401(k), disability and life insurance, paid parental leave, discounts, approximately three weeks of paid vacation, and 10 or more paid holidays.
The role may require extended hours and weekends, travel to customer sites, SpaceX locations, and industry events, and offers employee shuttles from select Seattle locations to the Redmond office Monday through Friday.
Washington State employees accrue paid sick time in compliance with state and federal law.

Salary: $100k - $165k/yr

SpaceX

SpaceX builds advanced rockets and spacecraft with the aim of making human life multiplanetary, particularly focusing on establishing a sustainable presence on Mars. Its innovative technologies and ambitious missions cater to space enthusiasts, researchers, and industries looking to push the boun...

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