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Client Support QA Engineer

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Client Support QA Engineer in USA new

  • Cohere Health
  • Full time
  • Email
  • Remote

Responsibilities

  • Plan, author, and execute test plans for FHIR-based APIs, including schema conformance, resource structure, and implementation guide validation.
  • Perform manual and automated testing of RESTful healthcare web services and track defects through resolution.
  • Develop and maintain QA protocols and procedures aligned with evolving healthcare standards and compliance requirements.
  • Analyze test results and provide detailed reports to engineering, product, implementation, and other stakeholders.
  • Review test cases and provide developer feedback to improve code quality and identify issues earlier.
  • Improve testing processes, coverage, cycle time, and platform reliability.
  • Collaborate with Solution Architects, Engineering, Implementation, and Product to build quality into delivery.
  • Communicate quality findings, test results, and status updates to external stakeholders.

Requirements

  • At least 2 years of quality engineering experience in healthcare technology.
  • Hands-on experience testing APIs that use clinical-data interoperability standards, including validation of patient, encounter, and observation resources against implementation guides.
  • Experience with tools for querying, mocking, and inspecting REST endpoints.
  • Strong understanding of healthcare regulatory and compliance requirements.
  • Client-facing experience and the ability to communicate technical quality findings to external stakeholders are strongly preferred.
  • Strong analytical skills, attention to detail, communication skills, and cross-functional collaboration ability.
  • QA certification, experience working with offshore teams, or a relevant degree are preferred qualifications.
  • Familiarity with legacy healthcare messaging formats is a plus.

Benefits

  • Fully remote opportunity with approximately 5% travel; occasional Boston travel may be required for onboarding, team meetings, and company events.
  • Medical, dental, vision, life, and disability insurance plus an Employee Assistance Program.
  • 401(k) retirement plan with company match, flexible spending account, and health savings account.
  • Flexible time off and company holidays.
  • Up to 14 weeks of paid parental leave.
  • Pet insurance.
  • Not eligible for hire in California.

Salary: $95k - $110k/yr

Cohere Health

Cohere Health builds a clinical intelligence platform that leverages AI to optimize healthcare utilization management and prior authorization. Targeting healthcare providers and payers, it enhances collaboration to improve patient outcomes while significantly reducing costs, effectively managing ...

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