Customer Reliability Engineer - Infrastructure

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Customer Reliability Engineer - Infrastructure in Others new

Astronomer
Full time
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10/17/2026
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Hyderābād, India

Responsibilities

Provide technical solutions and troubleshooting support to customers using Astronomer products.
Triage customer-reported and monitoring-generated incidents and drive permanent resolution or improved monitoring.
Build and maintain monitoring, alerting, observability, and operational automation systems.
Help direct product architecture and provide feedback to product development teams on customer needs and pain points.
Own customer experience by prioritizing issues, meeting SLAs, and providing production guidance.
Enhance customer documentation and support reliable operation of the cloud-native platform.
Participate in a six-hour daily pager period and paid weekend on-call rotations to support 24x7 coverage.

Requirements

At least 3 years of experience, preferably operating large and complex cloud infrastructures at scale.
At least 2 years of experience with Kubernetes.
Experience managing production distributed systems with AWS, GCP, or Azure.
Strong networking experience with a major cloud provider and strong Linux experience.
Knowledge of operating and monitoring distributed systems and experience with observability tools.
Experience handling internal or external customer issues.
DevOps or CI/CD experience and Python scripting skills.
Strong communication skills.
Preferred qualifications include Site Reliability Engineering experience, Kubernetes Custom Resources experience, Airflow or big data orchestration experience, and infrastructure-as-code experience.

Benefits

Flexible hybrid work model requiring at least three days per week in the Hyderabad office.
Paid weekend on-call rotation.
Opportunity to work on a modern cloud-native product and directly influence customer success.

Astronomer

Astronomer builds Astro, a unified DataOps platform powered by Apache Airflow®, designed to empower data teams in creating mission-critical software, analytics, and AI solutions. Serving over 800 leading enterprises, Astronomer accelerates the building of reliable data products that unlock insigh...

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