Junior QA & Application Support Specialist

About the Role 

We’re looking for a Junior QA & Application Support Specialist to help test and support our internal web applications. This role focuses on reviewing developer changes, investigating user-reported issues, confirming whether problems are software bugs or workflow/data/configuration issues, and communicating clearly with both users and developers. 

This is a strong fit for someone early in their QA, software support, or application support career who is detail-oriented, organized, and comfortable learning business workflows. This is not primarily a software development role, though there may be opportunities over time to assist with small, low-risk fixes under guidance from the development team. 

About Connections Housing

Connections Housing is an event housing and hotel management company that partners with clients, hotels, CVBs, and attendees to support successful events of all sizes. For nearly 40 years, Connections has provided hands-on service, contract negotiation, reservation technology, reporting, and support for meetings, conventions, sporting events, and other group travel programs. 

Our internal applications help power the operations, event management, travel, reporting, and billing workflows that keep those programs running smoothly. This role supports that work by helping ensure our systems are reliable, accurate, and easy for internal teams to use. 

Responsibilities 

To excel in this role, you should demonstrate the ability to: 

• Test new features, bug fixes, and updates before release. 

• Review user-reported issues and determine whether they are bugs, expected behavior, configuration issues, data issues, or user workflow questions. 

• Reproduce issues and document clear steps, expected results, and actual results. 

• Communicate with users to gather missing details and provide clear follow-up. 

• Create well-written tickets for confirmed bugs or issues that need developer attention. 

• Verify fixes after developers complete them. 

• Perform regression testing around affected workflows. 

• Help maintain quality across internal applications used for operations, event management, travel, reporting, and billing workflows. 

• Escalate urgent or high-impact issues to the appropriate team members. 

• Learn business rules and workflows well enough to test changes accurately. 

Compensation 

Full-time W2: $50,000-$65,000, depending on experience 

Qualifications 

• Ability to carefully test multi-step web application workflows. 

• Comfortable asking questions and gathering missing information. 

• Ability to explain technical issues in a practical, user-friendly way. 

• Organized approach to tracking issues and documenting results. 

• Comfortable working with internal business users and developers. 

• Willingness to learn internal systems, business rules, and QA practices. 

Nice to Have 

• Previous QA, software support, or application support experience. 

• Experience writing bug reports or support tickets. 

• Basic understanding of web applications, databases, or logs. 

• Familiarity with GitHub, issue tracking tools, Laravel, PHP, MySQL, or similar technologies. 

• Interest in learning how to make minor software fixes over time. 

Disqualifiers 

Please do not apply if: 

• You cannot comfortably communicate in English (written and spoken) at a professional level 

• You are applying on behalf of an agency or outsourcing firm