Lead Site Reliability Engineer

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Lead Site Reliability Engineer in USA

JPMorgan Chase
Full time
Email

USA
09/19/2026
Report

Columbus, OH

Responsibilities

Build production-grade reliability software, including automation, control loops, self-healing systems, and tooling that eliminates manual operations.
Design declarative, intent-based systems that continuously reconcile desired and actual state.
Instrument services, collect telemetry at scale, and use state data for detection, diagnosis, and closed-loop remediation.
Define and operationalize SLIs, SLOs, error budgets, SLO-based alerting, and actionable observability practices.
Own services end to end across reliability, performance, security, and cost; lead on-call rotations, major-incident response, mitigation, communications, and blameless post-incident reviews.
Lead resiliency design reviews, break complex problems into work for engineers, serve as technical lead for medium- to large-sized products, and mentor other engineers.
Drive measurable toil reduction and reuse-first adoption of validated AI-assisted reliability workflows across the SDLC and toolchain.
Evaluate AI-assisted operational recommendations, establish usage guardrails, and ensure resiliency, security, traceability, and auditability.

Requirements

Formal training or certification in site reliability engineering concepts and 5+ years of applied experience.
Experience using enterprise-authorized AI capabilities to improve SRE workflows, including incident investigation support and knowledge capture, with strong validation habits and data-sensitivity awareness.
Ability to assess AI-assisted operational recommendations for correctness and risk and define appropriate team guardrails.
Strong production software engineering experience in at least one of Python, Go, Java, C++, or Rust.
Experience owning production systems at scale, including on-call responsibility, incident response, postmortems, and reliability or operability design.
Experience with SLI/SLO and error-budget practices or demonstrated ability and motivation to institutionalize them.
Deep observability experience with white-box and black-box monitoring, SLO-based alerting, and high-quality telemetry.
Strong Unix fundamentals and infrastructure automation experience, including technologies such as Kubernetes, Terraform, and CI/CD.
Experience with systems thinking at scale, service interfaces and contracts, failure modes, safe rollouts, and complex service dependencies.
Security-first judgment, effective communication during high-severity events, and practical use of AI tools for engineering work.
Preferred: networking expertise, experience across multiple infrastructure domains or programming languages, ongoing AI skill development, regulated or large-scale enterprise experience, and experience establishing engineering culture.

Benefits

Competitive total rewards package with base salary determined by role, experience, skill set, and location; eligible roles may also receive commission-based or discretionary incentive compensation.
Comprehensive health care coverage, on-site health and wellness centers, retirement savings plan, backup childcare, tuition reimbursement, mental health support, and financial coaching.
Additional compensation and benefits details are provided during the hiring process.

Salary: Competitive

JPMorgan Chase

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets. We serve millions of customers and many of the ...

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