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Lead Software Test Engineer

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Lead Software Test Engineer in Others

  • Toshiba Global Commerce Solutions - External
  • Full time
  • Email
  • Guadalajara, Mexico

Responsibilities

  • Lead end-to-end functional, integration, regression, upgrade, and UAT testing for enterprise POS solutions.
  • Develop test strategies, plans, readiness criteria, risk assessments, and go/no-go recommendations.
  • Serve as the primary QA contact for lab validation, deployment readiness, issue triage, and stakeholder alignment.
  • Diagnose complex issues across software, configuration, integrations, data, hardware, and environments.
  • Validate customer-reported issues and ensure defects include reproducibility, expected behavior, configuration context, logs, evidence, and business impact.
  • Maintain parity between customer and internal lab environments, including POS devices and system configurations.
  • Establish QA standards for test coverage, defect quality, evidence capture, lab readiness, release readiness, root-cause analysis, and customer acceptance.
  • Create reusable test assets, execution guidance, readiness assessments, and handoff packages for distributed QA teams.
  • Drive defect prevention, root-cause analysis, and continuous quality improvements based on trends, evidence, and customer feedback.
  • Communicate test progress, risks, issues, and readiness to technical and non-technical stakeholders.

Requirements

  • 8 to 10 years of software testing experience, including 5 or more years in POS or enterprise transaction systems.
  • Extensive customer-facing experience with testing, UAT, deployments, upgrades, issue triage, and production readiness.
  • Strong troubleshooting and analytical skills across software, configuration, integration, hardware, data, and environments.
  • Experience with SQL, APIs, log analysis, distributed systems, and system configuration analysis.
  • Ability to lead QA activities across cross-functional and distributed teams without direct authority.
  • Experience creating test strategies, readiness criteria, execution plans, and reusable QA artifacts.
  • Strong judgment in distinguishing product defects from configuration, integration, environment, data, workflow, hardware, and expected-behavior issues.
  • Excellent communication, stakeholder-management, and problem-solving skills.

Toshiba Global Commerce Solutions - External

Toshiba Global Commerce Solutions – External delivers innovative technology and consulting services that help businesses streamline operations and enhance customer experiences. By combining deep industry expertise with cutting‑edge solutions, the team empowers clients to adapt quickly to market c...

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