Machine Learning Engineer 2

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Machine Learning Engineer 2 in USA new

Twilio
Full time
Email

USA
10/29/2026
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Remote

Responsibilities

Build extraction pipelines that convert raw conversation data into structured customer memory using LLM prompts and schemas.
Own retrieval paths using embeddings, vector search, and ranking to return customer information quickly.
Contribute to evaluation systems, benchmarks, quality metrics, and regression gates for memory accuracy.
Diagnose production issues across ingestion, extraction, and indexing using logs, metrics, and traces.
Partner with Product and ML teams to translate customer problems into system changes and evaluation criteria.

Requirements

Experience building backend services and the ability to learn new languages, frameworks, and tools as needed.
Ability to investigate system behavior in production and operate services with rigor and accountability.
Experience building or using evaluation and quality-measurement systems, such as regression detection or quality metrics, or willingness to learn.
Solid grounding in observability, including structured logging and metrics for debugging distributed production systems.
Fluency with AI-assisted development tools for code generation, review, and debugging, used with critical thinking.
Preferred experience with Go and/or Python, event-streaming systems such as Kafka, LLM-backed products, and practical machine learning applications.

Benefits

Remote-first work arrangement, with occasional in-person team, project, customer, or functional off-site meetings and occasional travel.
Competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings, and other location-dependent benefits.
Potential eligibility for equity and a corporate bonus plan.
Paid sick time, paid personal time off, paid parental leave, and a 401(k) retirement account.

Salary: $129k - $170k/yr

Twilio

Twilio is a software company that strengthens businesses by unifying their data to build insightful paths to customers, making them smarter with every interaction and enabling them to outmaneuver their competition. Twilio improves customer engagement by combining customer data and communications ...

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