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Member of Technical Staff

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Member of Technical Staff in USA new

  • San Francisco, CA

Responsibilities

  • Design response-generation pipelines covering intent routing, orchestration, context assembly, tool selection, and escalation decisions.
  • Build retrieval systems that ground responses in accurate and current customer information.
  • Develop reliable multi-step tool workflows and handle third-party API failures.
  • Create conversation-based evaluation frameworks and observability and tracing systems for agent behavior.
  • Build interfaces and controls for non-technical teams to adjust agent behavior.
  • Extend the platform to voice with real-time transcription and tool use.
  • Improve model speed and cost through routing, caching, and prompt refinement while contributing to infrastructure, data pipelines, integrations, and APIs.

Requirements

  • At least 3 years of experience building and shipping production systems used by real people.
  • Hands-on experience designing and debugging production AI or machine learning systems, including retrieval pipelines, prompt engineering, or model orchestration.
  • Experience building and evaluating knowledge retrieval systems such as semantic search, ranking, or context validation.
  • Proficiency in a backend language such as Python, Go, Rust, or Java, with the ability to work across the stack.
  • Experience with multi-step workflows or function calling, third-party integrations, production failure handling, observability, and system evaluation.
  • Product engineering ownership, ideally in a startup or as a product-focused founder, with a record of shipping production products.
  • Experience with real-time or low-latency systems, voice or audio processing, user-facing configuration tools, or model cost and latency optimization is useful.
  • Five or more years of experience is a plus.

Benefits

  • Health insurance.
  • 401(k) match.
  • 0.20% to 1.20% equity.
  • On-site work in San Francisco, California.

Salary: $130k - $220k/yr

Clera

Clera harnesses the power of artificial intelligence to match high-growth startups with exceptional talent, streamlining the entire headhunting process. This innovative approach simplifies the job search for candidates while providing startups with access to a curated pool of skilled professional...

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