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Principal Software Engineer

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Principal Software Engineer in Remote

  • Genesys
  • Full time
  • Email
  • India

Responsibilities

  • Lead end-to-end architecture, design, and delivery of full-stack applications and platform components across UI, backend services, integrations, data, and cloud infrastructure.
  • Remain hands-on with implementation, prototyping, code reviews, debugging, and design validation.
  • Build secure, scalable APIs, microservices, event-driven workflows, and responsive user experiences on AWS.
  • Design and deliver AI-enabled and agentic capabilities using retrieval-augmented generation, tool invocation, workflow orchestration, context management, evaluation, and guardrails.
  • Integrate applications with Genesys platforms and customer enterprise systems using APIs, SDKs, middleware, data pipelines, and event streams.
  • Define engineering standards for code quality, automated testing, CI/CD, infrastructure as code, observability, performance, documentation, and operational readiness.
  • Create reusable libraries, components, prompts, templates, accelerators, and reference patterns to improve delivery speed.
  • Use AI-assisted engineering tools and coding agents responsibly, validating generated output before release.
  • Partner with product, consulting, delivery, and customer stakeholders to translate business goals into technical solutions and implementation roadmaps.
  • Troubleshoot production issues, lead root-cause analysis, and implement durable fixes and telemetry improvements.

Requirements

  • 8+ years of professional software engineering experience building commercial applications, including technical leadership for complex systems at senior, staff, or principal level.
  • Strong hands-on full-stack experience with React, TypeScript or JavaScript, and Node.js, plus working proficiency in Python, Java, or a comparable backend language.
  • Experience designing distributed systems, REST or GraphQL APIs, microservices, asynchronous services, and cloud-native architectures.
  • Hands-on experience building with LLMs, including tool calling, structured outputs, retrieval/RAG, and evaluation; production experience is preferred and serious side projects count.
  • Experience building and shipping GenAI, LLM, or agentic applications in production enterprise environments.
  • Experience with AWS and familiarity with Lambda, ECS/Fargate, Bedrock, or similar services.
  • Experience with CI/CD, automated testing, infrastructure as code, secure coding, release engineering, and production observability.
  • Experience integrating enterprise systems and data sources through real-time and event-driven patterns.
  • Experience integrating AI or model services through Amazon Bedrock, SageMaker, OpenAI, Anthropic, or equivalent platforms and APIs.
  • Familiarity with LangGraph, LangChain, Semantic Kernel, MCP, A2A, or equivalent AI application frameworks and protocols.
  • Experience using AI coding assistants or coding agents such as Cursor, GitHub Copilot, Claude Code, OpenAI Codex, or equivalent tools with disciplined human review.
  • Ability to evaluate AI solutions for correctness, latency, cost, reliability, maintainability, and measurable business value.
  • Clear communication skills with technical and non-technical engineers, architects, delivery leaders, and customer stakeholders.
  • Demonstrated success in customer-facing or consulting-style delivery environments.
  • Preferred experience includes customer service, contact center, CX, real-time analytics, streaming applications, Genesys technologies, database performance tuning, architecture documentation, and stakeholder management.

Benefits

  • Flexible-first culture with flexible ways of working; the posting is tagged #LI-Remote.
  • Mentorship, learning programs, leadership development, and education support.
  • Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and families.
  • Work with AI-powered technology used by more than 8,000 organizations worldwide.
  • The hiring process typically includes a recruiter review, Zoom interview, hiring manager and panel meetings, and no more than five interviews in most cases.

Genesys

Genesys builds cloud contact center and customer experience software used by enterprises to manage voice and digital interactions, self-service, and workforce engagement. Its Genesys Cloud platform and related tools are sold as subscription services (CCaaS) with AI for routing, automation, and an...

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