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Principal Software Engineer

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Principal Software Engineer in USA

  • ServiceNow
  • Full time
  • Email
  • Santa Clara, CA

Responsibilities

  • Define the technical vision and architecture for AI-native security solutions.
  • Apply emerging AI capabilities, including frontier models, agentic AI, reasoning, retrieval, knowledge systems, and advanced ML, to complex cybersecurity problems.
  • Define architecture and engineering standards for scalability, reliability, performance, and maintainability.
  • Design and build performant, scalable distributed systems and enterprise-grade AI/ML platforms.
  • Partner with Product, UX, security researchers, customers, and engineering leaders to identify high-value problems and create differentiated product experiences.
  • Champion AI-native development, testing, evaluation, and operational workflows using coding agents and autonomous development practices.
  • Represent the team’s technology and innovation to executives, customers, partners, and the broader engineering organization.
  • Mentor senior engineers and raise engineering standards through coaching and technical leadership.
  • Lead technical initiatives spanning multiple teams without direct authority.

Requirements

  • 15+ years of software engineering experience with significant technical and engineering leadership responsibility.
  • Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Machine Learning, or a related technical discipline, or equivalent practical experience.
  • Demonstrated experience designing and delivering AI/ML-powered products and platforms in production.
  • Deep expertise building production AI systems with LLMs, foundation models, agentic architectures, RAG, embeddings, knowledge retrieval, model evaluation, and related technologies.
  • Strong understanding of agentic architectures, including planning, reasoning, tool use, context and memory, multi-agent systems, evaluation, observability, guardrails, and human-in-the-loop patterns.
  • Strong backend engineering experience with distributed systems, APIs, microservices, and cloud-native architectures.
  • Experience designing systems that scale to enterprise workloads.
  • Strong proficiency in Python; experience with Java, Go, or similar languages is valuable.
  • Hands-on experience with frontier LLMs, agent frameworks, retrieval and vector technologies, model evaluation, and observability.
  • Extensive experience using AI-native development tools and coding agents such as Claude Code, Codex, Cursor, Windsurf, or equivalent.
  • Experience with cloud platforms in Kubernetes and modern DevOps practices.
  • Experience with cybersecurity products or deep familiarity with modern security architectures and security operations is strongly preferred.
  • Executive-level communication, strong product instincts, and the ability to connect technical innovation to customer and business outcomes.

Benefits

  • Base pay of $221,200 - $387,100, plus equity when applicable, variable or incentive compensation, and benefits.
  • Health plans, including flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
  • Flexible work persona in a distributed work environment, subject to role and location eligibility.

Salary: $221k - $387k/yr

ServiceNow

ServiceNow delivers an AI-driven platform that integrates any AI, data, and workflow to help companies, particularly those in the Fortune 500, enhance their operations. Our technology empowers businesses to work smarter and more efficiently, making us a trusted partner in their journey of digital...

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