Production Engineer, Support Tooling

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Production Engineer, Support Tooling in USA

CoreWeave
Full time
Email

USA
08/26/2026
Report

Bellevue, WA

Responsibilities

Design, build, and own support-facing tools for case triage, intelligent routing, expert engagement, and incident/change-management integration.
Develop AI-powered assistants and automations for root-cause discovery, knowledge retrieval, and resolution quality.
Create dashboards, alerts, and signals and integrate observability into tooling to reduce MTTR.
Build self-service and guided diagnostics for Support/CX teams and escalation workflows.
Codify reliability and support practices into services, APIs, and Kubernetes-native controllers or operators.
Partner with leadership and internal stakeholders to prioritize roadmaps, drive adoption, and measure business impact.
Participate in an on-call rotation for owned tooling.

Requirements

At least 4 years of software or infrastructure engineering experience building and operating production services.
Proficiency in Go or Python, or equivalent experience.
Strong fundamentals in Linux, containers, Kubernetes, and distributed-systems debugging.
Experience with observability using metrics, logs, and traces and applying data to reliability and support outcomes.
Experience with incident management and operational practices such as progressive delivery, testing strategies, error budgets, and fault-tolerant design.
Ability to collaborate with Support/CX, Product, SRE, and service owners.
Preferred: experience with support or operations tooling, ticketing and incident systems, status pages, knowledge-management or chat/alerting integrations, workflow automation, productivity-platform integrations, AI/ML retrieval or summarization tooling, and Kubernetes controllers, operators, or platform services.

Benefits

Medical, dental, and vision insurance fully paid by CoreWeave for US-based full-time employees.
Company-paid life insurance, voluntary supplemental life insurance, and short- and long-term disability insurance.
Flexible Spending Account and Health Savings Account.
Tuition reimbursement and employee stock purchase program participation.
Mental wellness benefits through Spring Health and family-forming support through Carrot.
Paid parental leave and flexible, full-service childcare support through Kinside.
401(k) with an employer match.
Flexible PTO.
Catered lunch at office and data center locations.
Casual work environment and a culture focused on innovative disruption.

Salary: $182k - $242k/yr

CoreWeave

CoreWeave is the Essential Cloud for AI. CoreWeave is a cloud purpose-built for scaling, supporting, and accelerating GenAI. We’re a comprehensive platform and strategic partner designed to tackle today—and tomorrow’s—challenges of deploying AI at scale. We manage the complexities of AI growth to...

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