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Senior CRM Solutions Architect

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Senior CRM Solutions Architect in USA new

  • San Francisco, CA

Responsibilities

  • Own and prioritize the CRM backlog as product owner, partnering with revenue stakeholders to deliver system enhancements.
  • Configure CRM workflows, write custom code, build integrations, and manage data-model changes across CRM and connected revenue tools.
  • Use AI agents and LLMs to build, test, document, deploy, monitor, and maintain system changes.
  • Provide responsive technical support for CRM requests, resolve issues, and convert recurring problems into lasting fixes.
  • Maintain accurate and trustworthy revenue data through data standards, permissions, validation, governance, and monitoring.
  • Improve HubSpot, Salesforce, and CPQ implementations by reducing technical debt and improving maintainability.
  • Document solutions, configurations, code, and procedures for support, handoff, and potential future platform migrations.

Requirements

  • Hands-on CRM coding experience with HubSpot custom code workflow actions, serverless functions, and UI extensions, as well as Salesforce Apex, SOQL, and Lightning components.
  • Fluency in JavaScript, Python, and Apex.
  • Significant experience administering, configuring, and developing enterprise CRM solutions, including data architecture, workflow automation, permissions, and governance.
  • Experience as a senior CRM product owner, business systems architect, or administrator with a strong internal-customer service mindset.
  • Strong experience with APIs, integrations, data migration, and system interoperability.
  • Working knowledge of CPQ and quote-to-cash processes, including pricing, quoting, approvals, and contracts.
  • Understanding of technical debt, data integrity, security, testing, and change management.
  • Ability to independently translate business requirements into maintainable solutions and provide strong documentation and troubleshooting.
  • Clear communication and comfort supporting users on a day-to-day basis.
  • Preferred: experience using AI agents for business-systems change management, testing, monitoring, or maintenance.
  • Preferred: hands-on DealHub experience, CRM or CPQ migration experience, subscription SaaS revenue-model experience, and familiarity with revenue recognition, billing integrations, and renewal automation.

Benefits

  • Competitive salary and equity.
  • 401(k) program with employer matching.
  • Health, dental, vision, and life insurance.
  • Short-term and long-term disability coverage.
  • Commuter benefits for in-office employees.
  • Autonomous work environment.
  • Workplace setup reimbursement and a telecommuting stipend.
  • Flexible time off and holidays.
  • Quarterly team gatherings and in-office perks for in-office employees.

Salary: $185k - $225k/yr

Eve

Eve builds an AI-driven legal software platform for plaintiff law firms, assisting with triage, drafting, scheduling, and follow‑ups across a case’s lifecycle from intake to resolution. Delivered as subscription software that integrates with firm systems, it focuses on improving case throughput, ...

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