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Senior ML Engineer

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Senior ML Engineer in USA new

  • ServiceNow
  • Full time
  • Email
  • Santa Clara, CA

Responsibilities

  • Build production-quality ML components for evidence ingestion, entity resolution, graph construction, probabilistic scoring, and exploitability analysis.
  • Design, build, test, and operate production ML software with strong engineering fundamentals.
  • Own component correctness and reliability through testing, evaluation, observability, and performance metrics.
  • Maintain data and model plumbing for graph accuracy, entity-resolution quality, evidence provenance, and decay.
  • Prototype and evaluate AI capabilities against cybersecurity problems.
  • Participate in design and code reviews and collaborate with product, security R&D, and SecOps.

Requirements

  • At least 3 years of software engineering experience or equivalent practical experience.
  • Experience designing and delivering production software systems.
  • Experience building or integrating AI/ML-powered applications in production or near-production environments.
  • Experience with LLMs, RAG, embeddings, vector search, agentic workflows, model evaluation, or AI observability.
  • Strong programming experience in Python and/or Java, Go, or a similar language.
  • Working knowledge of cloud-native technologies, distributed systems, APIs, databases, graph systems, and scalable architectures.
  • Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Machine Learning, or a related technical discipline, or equivalent practical experience.
  • Cybersecurity or security-product experience is preferred.
  • Experience with AI-assisted development tools, coding agents, AI evaluation, safety, or guardrails is preferred.

Benefits

  • Health plans including flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
  • Flexible work persona within ServiceNow’s distributed work model; the role is listed as Flexible.
  • Regular employee position in the AMS - North America and Canada region.

Salary: $143k - $243k/yr

ServiceNow

ServiceNow delivers an AI-driven platform that integrates any AI, data, and workflow to help companies, particularly those in the Fortune 500, enhance their operations. Our technology empowers businesses to work smarter and more efficiently, making us a trusted partner in their journey of digital...

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