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Senior QA Engineer (IVR)

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Senior QA Engineer (IVR) in Others

  • Pune, India

Responsibilities

  • Handle daily client change requests, client version upgrades, capacity management, and system standardization activities.
  • Perform functional, regression, integration, API, and IVR call flow testing.
  • Design, create, and execute test cases and test scenarios.
  • Validate API integrations using SOAP UI, ReadyAPI, or similar tools.
  • Test end-to-end client portal builds and web-based applications.
  • Identify, log, track, and verify defects through resolution.
  • Validate backend data using basic SQL queries.
  • Collaborate with cross-functional teams to support product quality and timely releases.
  • Maintain testing documentation and support continuous quality improvements.

Requirements

  • Knowledge of API testing is advantageous.
  • Knowledge of a scripting language is advantageous.
  • Experience with SOAP UI or ReadyAPI is advantageous.
  • Manual testing courses or certifications are advantageous.
  • Exposure to XML and JSON is advantageous.
  • Experience with UI automation tools is advantageous.

Benefits

  • NICE-FLEX hybrid model with 2 days working from the office and 3 days working remotely each week.
  • Collaborative, fast-paced, and creative work environment.
  • Learning, growth, and internal career opportunities across roles, disciplines, domains, and locations.

NICE

NICE provides robust software solutions designed to enhance customer experiences, ensure compliance, and combat financial crime for over 25,000 global businesses, including 85 of the Fortune 100. With a strong focus on AI, cloud, and digital technologies, NICE is at the forefront of market innova...

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