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Senior Software Engineer - Salesforce Agentforce

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Senior Software Engineer - Salesforce Agentforce in Others

  • Williams-Sonoma, Inc.
  • Full time
  • Email
  • Pune, India

Responsibilities

  • Design, develop, and maintain Salesforce applications using Apex, Lightning Web Components, SOQL, and Salesforce Flows.
  • Build and enhance Salesforce Service Cloud, Case Management, workflow automation, and customer service capabilities.
  • Develop and configure Salesforce Agentforce topics, actions, instructions, conversational workflows, chatbots, and AI-powered customer interactions.
  • Design and implement secure REST API and enterprise integrations between Salesforce, order management systems, customer service applications, and backend microservices.
  • Implement authentication, error handling, asynchronous Apex, triggers, batch processing, platform events, and reliable data exchange.
  • Develop AI-powered chat and voice experiences using Salesforce Data Cloud, enterprise knowledge sources, generative AI, and retrieval-augmented generation.
  • Own features through technical design, development, testing, deployment, and production support.
  • Participate in architecture discussions, code reviews, sprint planning, technical design sessions, troubleshooting, and root-cause analysis.
  • Develop unit tests, support automated testing and CI/CD, and follow secure coding and engineering best practices.
  • Mentor junior engineers and collaborate with product managers, architects, QA, and distributed engineering teams.

Requirements

  • 5–8 years of software development experience with strong hands-on Salesforce development expertise.
  • Strong proficiency in Apex, Lightning Web Components, SOQL, and Salesforce Flows.
  • Experience with Salesforce Service Cloud, Case Management, workflow automation, Salesforce data models, security, permissions, and application architecture.
  • Experience integrating Salesforce with external systems using REST APIs, JSON, OAuth 2.0, and other authentication mechanisms.
  • Experience with asynchronous Apex, triggers, batch processing, and platform events.
  • Understanding of object-oriented programming, design patterns, software engineering principles, debugging, unit testing, Git, and CI/CD pipelines.
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
  • Preferred experience with Salesforce Agentforce, Salesforce Einstein AI, Prompt Builder, Salesforce Data Cloud, generative AI, RAG, LLMs, prompt engineering, and AI agents.
  • Preferred experience with voice platforms, contact center applications, conversational AI, Java, Spring Boot, microservices, event-driven architectures, messaging platforms, OMS, and retail or e-commerce applications.
  • Salesforce Platform Developer I/II, Salesforce Agentforce Specialist, or relevant Salesforce certifications are preferred.
  • Strong communication, collaboration, analytical, troubleshooting, ownership, and business-requirement translation skills.

Benefits

  • Comprehensive benefits supporting associates and their families.
  • Opportunities for career growth, continuous learning, and work with AI-driven and large-scale engineering technologies.
  • Opportunity to build and operate digital commerce platforms serving millions of customers worldwide.
  • Hybrid work model with two in-office days for team engagement.

Williams-Sonoma, Inc.

Williams-Sonoma, Inc. is a multi-brand home goods retailer selling cookware, furniture, and home decor to consumers through e-commerce and physical stores. Its portfolio includes Williams Sonoma, Pottery Barn, West Elm, and Rejuvenation, among others. Founded in 1956 and headquartered in San Fran...

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