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Senior Staff SDET, Customer Engineering

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Senior Staff SDET, Customer Engineering in USA new

  • Hims & Hers
  • Full time
  • Email
  • Remote

Responsibilities

  • Own quality architecture and long-term engineering strategy for critical systems and initiatives.
  • Design shared quality platforms, automation frameworks, test infrastructure, quality patterns, and guardrails used across multiple teams.
  • Lead AI-assisted testing strategy, including autonomous test generation, intelligent test selection, agent-based failure triage, and self-healing automation.
  • Build trustworthy AI testing workflows and integrate AI agents into CI/CD release decision pipelines.
  • Design evaluation suites, golden datasets, LLM-as-judge scorers, and statistical testing approaches for AI-powered features.
  • Test AI-generated application code and evaluate hallucination, safety, response stability, and behavioral correctness.
  • Define quality metrics, dashboards, release confidence indicators, and post-incident improvement processes.
  • Remain hands-on in critical quality systems and automation code while serving as the technical leader for strategic initiatives.
  • Mentor senior SDETs, quality engineers, and technical leaders, and establish hiring, coaching, and talent development standards.
  • Partner with Engineering and Product leadership to embed scalability, resilience, and customer-centric quality decisions into planning.

Requirements

  • 10+ years of hands-on experience in quality engineering or SDET roles, including architecting quality strategy and automation platforms across multiple teams.
  • Experience designing and scaling full-stack test automation frameworks across frontend web, mobile, and backend/API systems using tools such as Playwright, Cypress, Selenium, Appium, or Postman.
  • Deep proficiency in one or more programming languages such as JavaScript, TypeScript, or Kotlin, with experience building production-quality automation frameworks and tooling.
  • Hands-on experience applying AI to testing, including LLM-assisted test generation, agent-based workflows, intelligent test selection, or self-healing automation.
  • Experience defining quality architecture, standards, shared quality platforms, and test infrastructure across many teams.
  • Experience embedding quality gates into CI/CD systems such as GitHub Actions, CircleCI, or Jenkins.
  • Experience mentoring and developing senior quality engineers and technical leaders and raising the technical bar across an organization.
  • Experience leading post-incident and root-cause analysis that drives architectural and process improvements.
  • Strong judgment on delivery trade-offs, system resilience, maintainability, and quality risk.
  • Strong executive communication and ability to influence engineering and product leadership.
  • Experience with performance and load testing at scale.
  • Familiarity with LLM observability and evaluation tools such as Braintrust, Arize, MLflow, or LangSmith.
  • Experience with cloud-based testing platforms such as AWS Device Farm, Sauce Labs, or BrowserStack.
  • Experience with e-commerce or healthcare platforms, regulated environments, internationalization and localization testing, or LLM/ML evaluation infrastructure is beneficial.
  • Experience building quality engineering communities of practice or contributing published writing, talks, or open-source work is beneficial.

Benefits

  • Competitive salary and equity compensation for full-time roles.
  • Unlimited PTO, company holidays, and quarterly mental health days.
  • Comprehensive medical, dental, vision, and parental leave benefits.
  • Employee Stock Purchase Program and 401k benefits with employer matching contribution.
  • Offsite team retreats.
  • Flexible/remote work approach is referenced, with additional details available through the company careers materials.

Salary: $180k - $225k/yr

Hims & Hers

Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. We connect consumers to licensed healthcare professionals, enabling people to access high-quality medical care—from wherever is most convenient—f...

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