ServiceNow Developer Senior

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ServiceNow Developer Senior in USA new

General Dynamics Information Technology
Full time
Email

USA
09/21/2026
Report

Remote

Responsibilities

Build and customize ServiceNow applications and ITSM modules, including Incident, Problem, and Change Management.
Create Business Rules and Script Includes to automate processes and satisfy business requirements.
Integrate ServiceNow with other systems using SOAP, REST, and web services.
Perform user and role administration, system maintenance, and platform health checks.
Customize user interfaces, forms, and workflows.
Provide end-user support and troubleshoot integrated processes and platform functionality.
Define and create reports, dashboards, and data analysis products with stakeholders.
Participate in technical process reviews, postmortems, and continual process improvement.
Maintain current ServiceNow and industry certifications and obtain additional certifications.
Lead Scrum demos, work groups, and team efforts; mentor junior team members and support staff development.

Requirements

At least 3 years of related experience.
Technical training, certification, or a degree.
Experience developing and customizing ServiceNow applications and ITSM modules.
Experience creating and consuming SOAP, REST, and web service integrations.
Scripting proficiency in at least one language, preferably JavaScript.
Exposure to Import Sets, Transform Maps, and the CMDB.
Ability to analyze requirements, troubleshoot issues, document functionality, and develop technical solutions.
Understanding of the software testing lifecycle from smoke testing through integration and production deployment.
Ability to drive methodology changes, manage customer deliverables, resolve process issues, and contribute to technical proposals and specifications.
Strong communication, analytical, problem-solving, debugging, organizational, and time-management skills.
Ability to learn new technologies quickly and collaborate with technical and non-technical stakeholders.
ServiceNow Certified Systems Administrator certification.
Active Top Secret clearance or DOE Q Access Authorization.
US citizenship required.

Benefits

Remote work from any location with a full-flex work week.
Comprehensive medical, dental, vision, health savings account, disability, life, accident, and critical illness benefit options.
401(k) plan with company matching and pre-tax and post-tax contribution options.
Paid vacation, sick, personal, parental, military, bereavement, jury duty, and holiday leave.
Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees.
Scheduled for 40 hours per week with less than 10% travel.
AI-powered career development tools and internal mobility support.

Salary: $98k - $127k/yr

General Dynamics Information Technology

General Dynamics Information Technology (GDIT) delivers enterprise IT, systems integration, cybersecurity, cloud, and software engineering services to U.S. federal agencies, including defense and intelligence organizations. It provides contract-based professional and managed services ranging from...

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