Your browser does not support javascript! Please enable it, otherwise web will not work for you.

ServiceNow Quality Analyst - ITSM

Home > Other programming jobs

ServiceNow Quality Analyst - ITSM in Remote

  • NewRocket
  • Full time
  • Email
  • India

Responsibilities

  • Develop and execute test plans, test scripts, and process plans to verify functionality, reliability, performance, and quality.
  • Identify defects, analyze their causes, and implement corrective and preventative actions.
  • Review test cases and scenarios and provide comprehensive feedback to colleagues.
  • Use existing automation frameworks to address testing delivery challenges, preferably ServiceNow ATF.
  • Compile and analyze statistical testing data and report results.
  • Investigate customer complaints and product issues and ensure user expectations are met.
  • Draft quality assurance policies and procedures and support compliance with quality and industry regulatory requirements.

Requirements

  • Four-year undergraduate degree in Computer Science or a relevant field.
  • At least two years of ServiceNow testing experience or related experience.
  • Solid end-to-end functional and non-functional testing experience with the ServiceNow platform.
  • Understanding of performance, unit, integration, automated, smoke, functional, system, regression, stress, and black-box testing techniques.
  • Hands-on experience using an existing automation framework, preferably ServiceNow ATF.
  • Ability to use IDEs, debuggers, build tools, source control, ServiceNow instances, profilers, and Unix system administration tools.
  • ISTQB, CSTE, or CSA certification is preferred.

Benefits

  • NewRocket promotes a diverse, inclusive, and equal-opportunity workplace.
  • Workplace accommodations are available for individuals with disabilities upon request.

NewRocket

NewRocket is the AI-first Elite partner that activates real value on ServiceNow. As a trusted advisor to enterprise leaders, NewRocket combines industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of e...

Similar positions

Federated Authentication Engineer - OESIS Framewor

  • OPSWAT
  • Full time
  • Others
  • 09/13/2026
  • Ho Chi Minh City, Vietnam

Cloud Platform - Infrastructure Engineer

  • CloudKitchens
  • Full time
  • USA
  • 09/12/2026
  • Salary: $140k - $175k/yr
  • Pittsburgh, PA

Embedded Controls Engineer - PCS

  • Antares
  • Full time
  • USA
  • 09/12/2026
  • Salary: $120k - $185k/yr
  • Los Angeles, CA

SaaS Full-Stack Developer

  • EWOR GmbH
  • Full time
  • Remote
  • 09/12/2026
  • Salary: Competitive
  • Denmark

SaaS Full-Stack Developer

  • EWOR GmbH
  • Full time
  • Remote
  • 09/12/2026
  • Salary: Competitive
  • Poland

Listings

by


Job Type

Language

Country

CodingJobBoard.com © 2026