ServiceNow Senior Software Engineer - AI

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ServiceNow Senior Software Engineer - AI in USA new

NewRocket
Full time
Email

USA
09/16/2026
Report

Remote

Responsibilities

Gather system requirements from end-users, IT teams, and key stakeholders.
Design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform.
Integrate machine learning, natural language processing, and predictive analytics solutions across ServiceNow modules.
Manage application development activities including design, coding, debugging, testing, troubleshooting, and documentation.
Configure ServiceNow integrations with other applications using REST, SOAP, mid servers, cloud-to-cloud connections, JDBC, ODBC, and ETL integrations.
Implement and optimize Now Assist features, ServiceNow workflows, CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and related capabilities.
Develop and maintain Business Rules, Client Scripts, UI Builder solutions, Scripted REST APIs, and other ServiceNow scripting.
Participate in service-map and impact-rule work, user acceptance testing, update-set and data promotion, and production incident remediation.
Coordinate with technical leads, subject-matter experts, stakeholders, and customer teams to deliver consistent solutions.

Requirements

At least 3 years of experience supporting ServiceNow implementation, administration, configuration, and/or development across two or more capabilities.
Strong experience with ServiceNow AI and automation capabilities, including Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist.
Hands-on experience implementing and optimizing Now Assist features such as AI-powered case summarization, resolution recommendations, and conversational workflows.
Experience integrating ServiceNow with other systems using mid servers, cloud-to-cloud integrations, SOAP, REST, and bidirectional automated integrations.
Experience with data extraction technologies such as JDBC and ODBC or with ETL integrations.
Experience implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows.
Experience with ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and general scripting.
Bachelor’s or master’s degree in Computer Science, Information Technology, AI/ML, or a related field.
Ability and willingness to continue ServiceNow education and complete competency certifications and module accreditations.
Preferred qualifications include ITIL Foundation and ServiceNow CSA and CAD certifications.

Benefits

Official ServiceNow training and support toward multiple certifications, competency certifications, and module accreditations.
Inclusive and diverse workplace with equal-opportunity and affirmative-action commitments.
Disability accommodations are available through the company’s HR contact.

NewRocket

NewRocket is the AI-first Elite partner that activates real value on ServiceNow. As a trusted advisor to enterprise leaders, NewRocket combines industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of e...

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