Specialist Automation Test Engineer, CX

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Specialist Automation Test Engineer, CX in Others new

NICE
Full time
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Others
11/10/2026
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Pune, India

Responsibilities

Design, develop, and maintain scalable reusable automation frameworks and automated UI, API, integration, regression, and end-to-end test suites.
Integrate automation into CI/CD pipelines with quality gates, parallel execution, and actionable reporting.
Debug test failures and product defects, perform root-cause analysis, and improve automation stability and execution efficiency.
Manage test environments and test data for reliable automated execution.
Use AI-powered engineering tools and LLM-based assistants for test generation, automation development, maintenance, and failure triage.
Validate AI-generated code for correctness, security, maintainability, and engineering quality.
Partner with engineering, product, and DevOps teams to promote shift-left testing and early quality ownership.
Participate in code reviews, establish automation standards, mentor peers, and communicate quality risks and release readiness.
Own automation framework health, coverage, stability, maintainability, and continuous improvement initiatives.

Requirements

Degree in Computer Science, Engineering, or a related discipline, or equivalent practical experience.
Strong programming experience in Java, Python, JavaScript, or TypeScript.
Understanding of object-oriented programming, clean coding principles, and software design patterns.
Hands-on experience with Playwright and test frameworks such as Playwright Test, TestNG, JUnit, Pytest, or Jest.
Experience building UI, API, integration, and end-to-end automation solutions, including REST API automation.
Experience with SQL and database validation techniques.
Proven experience designing, building, and maintaining automation frameworks from the ground up.
Knowledge of Git workflows and CI/CD tools such as Jenkins, GitHub Actions, GitLab CI, or Azure DevOps.
Working knowledge of microservices architectures and cloud-based applications.
Experience using AI coding assistants and LLM-based tools, including prompt engineering and AI-assisted automation workflows.
Ability to validate AI-generated outputs and identify hallucinations, outdated implementations, privacy concerns, and maintainability risks.
Strong analytical, troubleshooting, problem-solving, communication, ownership, and accountability skills.
Experience working in Agile software development environments and distributed global teams.
Bonus qualifications include agentic workflows, AI-assisted test generation, AWS or other cloud platforms, Docker, Kubernetes, JMeter, Gatling, k6, Grafana, Kibana, Datadog, Kafka, contract testing, chaos engineering, resilience testing, AI/LLM application testing, CCaaS or financial crime/compliance domains, ISTQB certifications, and mentoring experience.

Benefits

NICE-FLEX hybrid work model with two days in the office and three days working remotely each week.
Opportunity to work on large-scale AI-powered cloud products used by organizations worldwide.
Global exposure, continuous learning, and internal development opportunities.

NICE

NICE provides robust software solutions designed to enhance customer experiences, ensure compliance, and combat financial crime for over 25,000 global businesses, including 85 of the Fortune 100. With a strong focus on AI, cloud, and digital technologies, NICE is at the forefront of market innova...

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