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Sr Software Development Engineer in

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Sr Software Development Engineer in in Canada

  • Dialpad
  • Full time
  • Email
  • Kitchener

Responsibilities

  • Own end-to-end quality strategy, automation development, execution, and release qualification for agentic features and workflows.
  • Build automation tooling and evaluation frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, tool integrations, benchmarking, and validation.
  • Create automated coverage for critical AI workflows and integrate quality checks into CI/CD pipelines with fast PR feedback.
  • Build LLM observability and debugging tools for prompt tracing and response analysis.
  • Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies.
  • Design performance and load tests for AI services, including latency, throughput, and cost efficiency.
  • Identify and mitigate hallucination, bias, safety, and edge-case risks.
  • Define and track AI quality KPIs such as task success rates, precision, recall, and latency.
  • Participate in architecture and design reviews and mentor engineers on AI quality engineering practices.

Requirements

  • 6+ years of experience in software engineering or SDET roles with an emphasis on software development.
  • Strong programming skills in Python, Java, or JavaScript.
  • Experience testing distributed, cloud-native SaaS systems and APIs and building scalable automation frameworks.
  • Hands-on exposure to LLMs or AI/ML systems, including platforms such as OpenAI, Claude, or Gemini.
  • Experience with non-deterministic systems, probabilistic testing, AI evaluation techniques, and human-in-the-loop validation.
  • Experience with CI/CD pipelines such as Jenkins or GitHub Actions.
  • Experience coding with AI agents to accelerate development and improve code quality.
  • Bachelor’s degree in Computer Science or equivalent practical experience.
  • Strong collaboration skills across distributed teams and time zones.

Benefits

  • Competitive base salary of $151,000–$175,000 CAD for exceptional talent based in Ontario.
  • Competitive benefits, perks, training, and opportunities for growth.
  • Access to company AI tools and a collaborative, inclusive office environment.
  • The position is based at one of Dialpad’s Canadian offices.

Salary: Competitive

Dialpad

Dialpad is an AI-powered customer communications platform that enhances how businesses engage with their customers. With over 50,000 companies leveraging its capabilities, Dialpad empowers organizations to cultivate stronger connections through real-time, data-driven insights.

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