Staff Database Engineer

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Staff Database Engineer in Canada

ServiceNow
Full time
Email

Canada
10/10/2026
Report

Remote

Responsibilities

Become a subject-matter expert in production database troubleshooting, ServiceNow instance performance, and Linux performance across on-premises and hyperscaler environments.
Own complex incident root-cause analyses across multi-tenant PostgreSQL and MariaDB fleets at scale.
Develop observability and automation to prevent recurrence of critical production issues.
Influence infrastructure decisions shaping the multi-tenant cloud platform.
Support, troubleshoot, and analyze large-scale web-based distributed applications in Unix environments.
Use performance and stress-testing approaches to drive realistic customer simulations.
Develop and deploy mission-critical software.
Mentor and collaborate with engineers across operations, support, and development.
Lead individual projects, including scheduling and reporting.

Requirements

At least 6 years of experience with multiple relational databases, especially PostgreSQL.
At least 5 years of database management and performance tuning experience.
Database expertise including MVCC, transaction management, vacuum mechanics, database and query performance tuning, buffer management, WAL architecture, and backup/restore.
At least 5 years supporting or testing large-scale web-based distributed applications using containers such as Apache, Tomcat, JBoss, WebLogic, and WebSphere in a Unix environment.
At least 3 years developing on a SaaS, PaaS, or cloud infrastructure product or solution.
Experience with concurrency, multithreading, and distributed-system architectures.
Unix skills covering development, navigation, file manipulation, permissions, searching files and text, and administrative actions.
Basic shell scripting and experience with Python, JavaScript, and Ansible.
Desired experience on a DevOps, Kubernetes, CI/CD, performance, or support team supporting web-based applications.
Strong problem-solving, analytical, troubleshooting, and learning skills.
Bachelor’s degree in Computer Science, Information Systems, or an equivalent technical discipline, or similar work experience.
Experience integrating or critically evaluating AI in work processes, decision-making, or problem-solving.
Eligibility to obtain and maintain Government of Canada Reliability Status, including five years of verifiable background history.

Benefits

Base pay range of CAD 109,400–191,500, plus equity when applicable, variable/incentive compensation, and benefits.
Health plans, an RRSP plan with company match, ESPP, matching donations, and family and medical leave programs.
Annual vacation of 20 days per year, accrued every pay period at 6.67 hours.
Flexible or remote work persona; the employee type is regular.
Employment is contingent on successful completion and maintenance of Government of Canada Reliability Status screening.

ServiceNow

ServiceNow delivers an AI-driven platform that integrates any AI, data, and workflow to help companies, particularly those in the Fortune 500, enhance their operations. Our technology empowers businesses to work smarter and more efficiently, making us a trusted partner in their journey of digital...

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