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Staff Site Reliability Engineer

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Staff Site Reliability Engineer in Remote

  • Garner Health
  • Full time
  • Email
  • Worldwide

Responsibilities

  • Own the end-to-end reliability, performance, and resilience strategy for Garner’s AWS and Kubernetes cloud environments, including AI/ML workloads.
  • Architect the SLO framework and set technical direction for production quality and reliability at organizational scale.
  • Lead the incident response program, complex escalations, on-call improvements, root-cause analysis, and post-incident corrective actions.
  • Own the monitoring, alerting, and observability platform across engineering teams.
  • Convert ambiguous scaling and reliability requirements into automated, composable Terraform infrastructure-as-code deliverables.
  • Drive cloud cost-efficiency, performance optimization, technical debt reduction, and operational automation.
  • Establish deployment and observability standards, mentor engineers, and raise operational rigor across the organization.
  • Ensure infrastructure and operations meet security and HIPAA compliance obligations.

Requirements

  • 7+ years of hands-on experience operating production cloud infrastructure at scale in SRE, DevOps, or platform engineering roles.
  • Deep expertise with Kubernetes and Terraform in a cloud-first environment, preferably AWS.
  • Experience designing reliability practices including SLO frameworks, observability platforms, incident response programs, and blameless post-incident reviews.
  • Strong Python or Go skills applied to infrastructure automation; Kubernetes API experience is a plus.
  • Demonstrated experience optimizing cloud costs and performance across compute, storage, and networking.
  • Experience mentoring engineers and setting technical direction as a senior reliability leader.
  • Strong communication skills with both technical and non-technical stakeholders.
  • Fluency with AI tools such as Claude in engineering and operations workflows, or strong motivation to develop that capability.
  • Experience supporting AI/ML or data-intensive production workloads is preferred.
  • Experience in security-conscious or regulated environments, including HIPAA or SOC 2, is preferred.

Benefits

  • Remote work is available for candidates comfortable with occasional travel to Garner’s New York City headquarters.
  • Flexible paid time off.
  • Medical, dental, and vision plan options.
  • 401(k) plan.
  • Teladoc Health and other competitive benefits.
  • Eligibility for equity incentive participation.

Salary: $241k - $270k/yr

Garner Health

We believe in transparency, data-driven decision-making, and seamless customer experiences. That’s why we’re building solutions to help employees discover high-quality doctors. Our team includes healthcare operators, clinicians, engineers, and benefits experts, allowing us to develop solutions wi...

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