Staff Software Engineer

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Staff Software Engineer in USA new

ServiceNow
Full time
Email

USA
11/14/2026
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Remote

Responsibilities

Drive technical architecture and design for complex, scalable, customer-facing AI developer products and platform capabilities.
Build clean, reusable, scalable software and establish engineering practices for architecture, code quality, testing, performance, and maintainability.
Translate business and customer requirements into technical strategy, architecture, and execution plans with product and engineering partners.
Own capabilities end to end from technical design and implementation through test automation, production readiness, delivery, and improvement.
Design extensible developer experiences that help customers extend, customize, and integrate platform functionality.
Apply AI and emerging technologies to developer workflows and experiences to improve productivity and create differentiated product capabilities.
Lead new product and major feature development while improving the scalability, reliability, and performance of existing capabilities.
Evaluate architectural trade-offs, provide technical direction, and align teams on APIs, frameworks, and shared technical standards.
Mentor and influence engineers through design reviews, code reviews, knowledge sharing, and hands-on technical leadership.

Requirements

8+ years of software engineering experience, including designing and delivering complex, scalable production systems.
Strong JavaScript/TypeScript and Node.js experience; Java experience is a plus.
Hands-on experience building AI-powered applications, developer tools, or AI-enabled product experiences, including integrating AI/LLM capabilities into production software.
Strong understanding of developer experience and experience building frameworks, platforms, APIs, tools, and developer-focused experiences.
Deep knowledge of data structures, algorithms, object-oriented design, software architecture, design patterns, APIs, and performance and scale considerations.
Experience with modern UI frameworks such as React, Angular, or Vue.
Ability to design and influence large-scale technical architectures and make sound decisions across multiple components or services.
Experience owning complex initiatives from architecture through production delivery and managing long-term maintainability.
Strong analytical and problem-solving skills in ambiguous technical environments.
Ability to influence technical direction across teams without direct authority.
Experience mentoring engineers and raising engineering standards through architecture reviews, design discussions, code reviews, and technical guidance.
Excellent communication and collaboration skills with technical and non-technical stakeholders.

Benefits

Base pay of $166,500 - $291,400, plus equity when applicable, variable or incentive compensation, and benefits.
Health plans including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
Flexible, remote, or required-in-office work personas depending on the role and location; this position lists a Flexible or Remote work persona.
Regular employee position in the North America and Canada region.

Salary: $167k - $291k/yr

ServiceNow

ServiceNow delivers an AI-driven platform that integrates any AI, data, and workflow to help companies, particularly those in the Fortune 500, enhance their operations. Our technology empowers businesses to work smarter and more efficiently, making us a trusted partner in their journey of digital...

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