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Member of the Technical Staff

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Member of the Technical Staff in USA new

  • Probook
  • Full time
  • Email
  • Manhattan, NY

Responsibilities

  • Own complete product surfaces from conception through production, including backend systems, frontend interfaces, and AI integrations.
  • Ship production AI products that automate complex workflows for service businesses.
  • Design scalable systems and architectures capable of supporting 100x current usage.
  • Set product quality, technical craftsmanship, and user experience standards across the engineering organization.
  • Make architecture, infrastructure, tooling, product, and technical decisions that affect company direction.
  • Work directly with customers to understand workflows and translate pain points into shipped products.
  • Partner with leadership on product strategy and prioritize initiatives that drive growth and revenue.
  • Mentor engineers through code reviews, product critiques, and technical leadership.

Requirements

  • 7+ years of product engineering experience shipping customer-facing products end-to-end.
  • Deep expertise building complete product experiences across the stack and independently shipping features.
  • A track record of building 0-to-1 products that reached meaningful scale, ideally as a founding or early engineer.
  • Expert coding fundamentals and sophisticated judgment regarding technical trade-offs and quality investment.
  • Battle-tested experience shipping production AI/ML products that customers depend on.
  • Strong product instincts, product judgment, technical communication, and ability to make decisions amid ambiguity.
  • Experience setting product quality standards and raising the engineering bar for other teams.
  • Experience operating as a product or technical leader and guiding others on quality and execution.
  • Ability to work in high-growth, high-ambiguity environments and context-switch across product areas.
  • Passion for building products that affect working-class Americans and interest in the trades and home services industry.
  • Willingness to engage directly with customers through field and on-site visits.

Benefits

  • Meaningful early-stage equity.
  • Comprehensive medical, dental, and vision coverage.
  • $500 monthly Ramp card for commuting, meals, gym, and related expenses.
  • $25 nightly meal delivery credit and office snacks.
  • Direct access to investors and advisors.
  • The posting describes an early-stage startup environment in NYC, but does not explicitly state a remote or hybrid work arrangement.

Salary: $250k - $300k/yr

Probook

Probook builds an AI-driven dispatch and customer-ops platform for home services businesses such as plumbing, HVAC, and electrical contractors. Its SaaS unifies intake, data cleaning, chat, outbound, and dispatch, integrates with ServiceTitan, and optimizes technician assignment using historical ...

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