Your browser does not support javascript! Please enable it, otherwise web will not work for you.

Senior QA Engineer

Home > Other programming jobs

Senior QA Engineer in Others new

  • Caylent
  • Full time
  • Email
  • Mexico City, Mexico

Responsibilities

  • Design and execute test strategies for Amazon Connect contact flows, routing, IVR/self-service, Cases/Tasks, Contact Lens, and AI conversational agents.
  • Validate legacy-to-Connect migrations through parallel testing, flow conversion verification, and data migration testing.
  • Build, maintain, and execute manual and automated web, IVR, API, integration, and end-to-end test suites using Playwright, Cypress, Selenium, and related tools.
  • Test custom Amazon Connect Agent Workspace and Agent Assist experiences.
  • Validate serverless and event-driven backends, including Lambda, EventBridge, Step Functions, SQS/SNS, DynamoDB, and Kinesis.
  • Define quality metrics and communicate defect status and release readiness to delivery leads and customer stakeholders.
  • Perform phased rollout and cutover validation, monitoring and alerting verification, production incident triage, and fix validation.
  • Perform least-privilege IAM, DevSecOps scan, encryption, and compliance validation.
  • Run customer UAT sessions, drive defects to resolution, contribute reusable QA assets, and mentor junior QA engineers.

Requirements

  • 8+ years of QA/test engineering experience, including 3+ years testing contact center, CCaaS, or IVR/voice platforms.
  • Hands-on experience with Amazon Connect or a comparable CCaaS platform, including contact flows, routing, Cases/Tasks, and reporting.
  • Proficiency with Playwright E2E and API testing, Cypress, Selenium, and unit, integration, and end-to-end testing.
  • Experience testing serverless and event-driven AWS architectures, including Lambda, API Gateway, DynamoDB, and Step Functions.
  • Working knowledge of conversational AI and voice testing considerations such as intent accuracy, latency, and fallback behavior.
  • Strong defect documentation and triage skills, with experience running UAT sessions for business and technical stakeholders.
  • Familiarity with CI/CD pipelines and integrating automated tests into deployment workflows using GitHub Actions.
  • Preferred qualifications include contact center migration testing with Avaya, Genesys, Connect, or NICE; AI observability or accessibility engineering; relevant AWS certifications; contact center operations knowledge; consulting or client-delivery experience; and hands-on Cyara or Botium experience.

Benefits

  • 100% remote work.
  • Medical insurance for the employee and eligible dependents.
  • Generous holidays and flexible PTO.
  • Competitive phantom equity.
  • Paid exams and certifications.
  • Peer bonus awards.
  • State-of-the-art laptop and tools.
  • Equipment and office stipend.
  • Individual professional development plan and annual Learning and Development stipend.
  • Work with a worldwide team and inclusive corporate culture.

Salary: Competitive

Caylent

Caylent provides cloud and AI consulting and managed services for organizations building on AWS, including migration, cloud-native application development, data and analytics, DevOps, and security. It operates as a professional services and managed services provider, with specialized work in gene...

Similar positions

Staff Backend Engineer

  • Grafana Labs
  • Full time
  • Remote
  • 10/26/2026
  • Salary: kr 879k-kr 1054k
  • Sweden

Product Security Engineer

  • Informatica
  • Full time
  • Others
  • 10/25/2026
  • Hyderābād, India

Staff Backend Engineer

  • Grafana Labs
  • Full time
  • Remote
  • 10/25/2026
  • Salary: €110k-€132k
  • Germany

Senior Software QA Engineer

  • Epiq
  • Full time
  • Others
  • 10/25/2026
  • Pune, India

Founding Engineer

  • Clera
  • Full time
  • Remote
  • 10/25/2026
  • EMEA

Listings

by


Job Type

Language

Country

CodingJobBoard.com © 2026