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Senior ServiceNow Developer - SecOps/OT

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Senior ServiceNow Developer - SecOps/OT in USA new

  • West Monroe
  • Full time
  • Email
  • Chicago, IL

Responsibilities

  • Lead ServiceNow SecOps and OT development workstreams through requirements, design, configuration, testing, deployment, migration, release support, and documentation.
  • Design and configure ServiceNow Security Operations capabilities including Security Incident Response, Threat Intelligence, Vulnerability Response, Unified Security Exposure Management, Security Posture Control, and Configuration Compliance.
  • Design and configure Operational Technology Manager, OT Vulnerability Response, OT Incident Management, Industrial Workspace, and related OT workflows.
  • Integrate vulnerability scanners, SIEM and SOAR platforms, and enterprise systems using Service Graph Connectors, IntegrationHub, and certified integrations.
  • Model OT devices, sites, equipment, production-process context, configuration items, and relationships using CMDB/CSDM patterns.
  • Configure and customize ServiceNow with JavaScript, Flow Designer, business rules, client scripts, UI policies, ACLs, workspaces, reporting, and dashboards.
  • Own technical quality through reviews, testing, troubleshooting, release support, documentation, and delivery-risk management.
  • Mentor developers and consultants and contribute to internal knowledge sharing, recruiting, and thought leadership.

Requirements

  • At least 4 years of experience developing and configuring solutions on the ServiceNow platform.
  • Deep hands-on implementation experience in ServiceNow Security Operations or Operational Technology, including the specified incident, vulnerability, threat intelligence, manager, or data-modeling capabilities.
  • Working familiarity with the adjacent SecOps or OT domain and the ability to collaborate with security, IT operations, and industrial operations specialists.
  • Experience with CMDB configuration items and relationships, asset or CI data imports, reconciliation, CSDM concepts, and data-quality considerations.
  • Experience designing integrations with IntegrationHub, REST/SOAP APIs, ETL, Service Graph Connectors, or related ServiceNow integration patterns.
  • Strong ServiceNow development skills with JavaScript, Flow Designer, business rules, client scripts, UI policies, ACLs, workspaces, reporting, and dashboards.
  • Experience leading technical workstreams or owning ServiceNow development deliverables through build, testing, migration, release, and documentation.
  • Ability to travel 25–50% and work permanently in the United States without sponsorship.
  • Preferred: hands-on delivery experience across both SecOps and OT, especially across IT and industrial vulnerability or incident workflows.
  • Preferred: experience in utilities, manufacturing, energy, transportation, life sciences, critical infrastructure, or other asset-intensive environments.
  • Preferred: ServiceNow Certified System Administrator, Certified Application Developer, or relevant Security Incident Response, Vulnerability Response, or Data Foundations implementation certifications.
  • Preferred: experience using AI tools while evaluating accuracy, security, bias, and output quality.

Benefits

  • Medical, dental, vision, and basic life insurance coverage for employees and families.
  • 401(k) plan, employee stock ownership program, and eligibility for annual bonuses.
  • Unlimited flexible time off and ten paid holidays per calendar year.
  • Ten weeks of paid parental leave eligibility upon hire.
  • Permanent U.S. work arrangement with 25–50% travel required; salary varies by office location.

Salary: $122k - $165k/yr

West Monroe

West Monroe is a Chicago-based business and technology consulting firm that helps enterprises and private equity sponsors improve operations and build digital capabilities. It sells project-based consulting across industries such as financial services, healthcare, energy, and software, including ...

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