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Senior Member of Technical Staff

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Senior Member of Technical Staff in USA new

  • New York, NY

Responsibilities

  • Scale the platform to millions of AI agent runs per day by solving capacity, performance, and reliability challenges.
  • Make the platform portable across cloud providers and on-premises customer environments.
  • Address enterprise integration requirements involving identity, private networking, certificate-based authentication, and data residency.
  • Own observability and incident response, including alerting, on-call, and post-mortems.
  • Improve local development, CI, deployments, and production debugging for developer productivity.
  • Set technical direction for how Pallet operates at scale, including SLOs, performance prioritization, capacity planning, and bottleneck analysis.

Requirements

  • Have 5+ years of experience in infrastructure, platform, or SRE roles.
  • Bring depth in at least one of databases, distributed systems, cloud infrastructure, observability, or application frameworks and runtimes.
  • Demonstrate evidence-based technical decision-making and experience understanding where production systems break.
  • Experience joining an early-stage company or team and helping it scale is preferred.
  • Experience with TypeScript, Postgres, Redis, Google Cloud, OpenTelemetry, and Datadog is a nice-to-have.

Benefits

  • Full-time, primarily onsite five days per week; select roles may be remote across the U.S., with a company-covered first-week onboarding trip to an office.
  • Health, vision, dental, life, accidental, and short-term disability insurance.
  • Take-what-you-need paid vacation, paid parental leave, and a 401k option.
  • Competitive equity, yearly learning and development stipend, commuter benefits, and a remote office home stipend where applicable.
  • Uber ride stipend for late office work, daily catered lunches and dinners, an onsite gym in the San Francisco office, monthly happy hours, annual company offsites, and a professional headshot.
  • Recruiting includes a recruiter chat, hiring-manager or technical screen, final interview, background check, and reference check.

Salary: $200k - $265k/yr

Pallet

Pallet builds AI-driven transportation and warehouse management software that automates logistics workflows from quote to cash for shippers, carriers, and 3PLs. It sells its products as enterprise SaaS, combining TMS/WMS with pricing, planning, and billing automation. Founded in 2022 and headquar...

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