Sr. QA Consultant, Amazon Connect

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Sr. QA Consultant, Amazon Connect in Remote

NeuraFlash, Part of Accenture
Full time
Email

Remote
09/05/2026
Report

Colombia

Responsibilities

Design and execute functional, integration, regression, and UAT scenarios for Amazon Connect contact centers and complex IVRs.
Translate Lucidchart and Visio IVR flows and technical requirements into detailed test scripts with complete branch and path coverage.
Test IVR, DTMF, speech recognition, routing, queues, agent and supervisor workflows, telephony, call recording, transcription, chat, and omnichannel journeys.
Test integrations across Amazon Connect, AWS services, Salesforce Service Cloud Voice, APIs, and third-party systems.
Evaluate conversational and generative AI experiences for intent recognition, context, grounding, response quality, hallucinations, escalation, and guardrails.
Prepare and trace test data, coordinate cross-functional stakeholders, lead defect triage, and track issues through closure.
Produce test execution reports, quality metrics, evidence, and release or go/no-go recommendations.
Support API, voice, chat, CI/CD-based testing, and automation using applicable testing tools.
Plan or execute load and performance testing when needed.

Requirements

5+ years of overall QA/testing experience, including 3+ years in contact center, CTI, IVR, telephony, or cloud contact center platforms.
Strong hands-on experience testing Amazon Connect, including complex IVR and self-service implementations, the Admin workspace, Agent and Supervisor workspaces, and Chat.
Ability to interpret Lucidchart and Visio IVR designs and independently create comprehensive functional test scripts.
Strong knowledge of IVR, ACD and routing, DTMF, ASR, PSTN, DID and toll-free calling, call recording, and transcription.
Hands-on experience with AWS Console and Amazon Connect integrations involving Lambda, DynamoDB, S3, Lex, and Contact Flows.
Experience with Amazon Q in Connect, Amazon Bedrock, Amazon Lex, or comparable conversational and generative AI platforms.
Strong API and integration testing experience using Postman, SoapUI, REST-assured, or equivalent tools.
Experience with Salesforce Service Cloud Voice, CTI, and Omni-Channel is highly desirable.
Experience with test planning, test case design, regression testing, defect management, release readiness, and test management tools.
Experience with Jira, qTest, QMetry, TestRail, Zephyr, or equivalent tools.
Experience with IVR automation tools such as Cyara, Empirix Hammer, Bespoken, or Operata is beneficial.
Load, performance, security testing, Salesforce SOQL/reporting, Amazon Connect metrics, Contact Lens, CloudWatch, multilingual testing, or other contact center platform experience is beneficial.
Strong analytical, problem-solving, communication, stakeholder management, and independent delivery skills are expected.

Benefits

Remote or in-person work options are available through the Massachusetts headquarters and regional hubs.
Certain roles may require up to 25% travel.
Flexible working practices support personal and family commitments.
Employees participate in collaborative town halls and company meetings.
The company offers team celebrations and social activities.

NeuraFlash, Part of Accenture

NeuraFlash, a division of Accenture, delivers cutting‑edge AI and machine‑learning solutions that accelerate digital transformation for enterprises worldwide. By integrating advanced neural network technologies with Accenture’s industry expertise, NeuraFlash empowers clients to unlock insights, o...

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